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Data from: User experience methods and maturity in academic libraries

Citation

Young, Scott W. H.; Chao, Zoe; Chandler, Adam (2020), Data from: User experience methods and maturity in academic libraries, Dryad, Dataset, https://doi.org/10.5061/dryad.jwstqjq5d

Abstract

This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the type and extent of UX methods currently in use by practitioners in academic libraries. Themes extracted from the survey responses also reveal a set of factors that influence the development of UX maturity. Analysis and discussion focuses on organizational characteristics that influence UX methods and maturity. The authors conclude by offering a library-focused maturity scale with recommended practices for advancing UX maturity in academic libraries. 

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