UCI Libraries chatbot Transcripts (ANTswers)
Data files
Aug 07, 2019 version files 741.55 KB
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ANTswers_Transcripts.xlsx
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Transcripts_demo_test_master_numbers.xlsx
May 06, 2022 version files 3.43 MB
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ANTswers_subset_ACRL.txt
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ANTswers2014_fulltranscripts_redacted.txt
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ANTswers2015_fulltranscripts_redacted.txt
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ANTswers2016_fulltranscripts_redacted.txt
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ANTswers2017_fulltranscripts_redacted.txt
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ANTswers2018_fulltranscripts_redacted.txt
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ANTswers2019_fulltranscripts_redacted.txt
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ANTswers2020_fulltranscripts_redacted.txt
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ANTswers2021_fulltranscripts_redacted.txt
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README.txt
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Transcripts_1-9981_key.csv
Abstract
ANTswers is an experimental chatbot that can answer questions about the UC Irvine Libraries. ANTswers is a web-based application, run on a remote library server and is accessed through a web interface page. ANTswers’ personality and persona is based on the UCI mascot, Peter the Anteater. ANTswers responds to simple and short questions. The first link in a response opens in a preview window, all other links open in a new window. Each transaction is reviewed and a data form is filled out to track usage; such as date, time, answer rate, etc.
Using the UAMCorpusTool3 an analysis of ANTswers transcripts were conducted for a 2019 ACRL Contributed Paper. Transcripts with the corresponding replies removed are available here. Names (if provided) have been removed for privacy.
Methods
Qualitative data - observational. Transcripts exported from ANTswers back-end system.
Usage notes
Chatbot reponses, names, demo transcripts, and spam transcripts removed.