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UCI Libraries' chatbot files (ANTswers)


Kane, Danielle (2021), UCI Libraries' chatbot files (ANTswers), Dryad, Dataset,


ANTswers is an experimental chatbot that can answer questions about the UC Irvine Libraries. ANTswers is a web-based application, run on a remote library server and is accessed through a web interface page. ANTswers’ personality and persona is based on the UCI mascot, Peter the Anteater. ANTswers responds to simple and short questions. The first link in a response opens in a preview window, all other links open in a new window. Each transaction is reviewed and a data form is filled out to track usage; such as date, time, answer rate, etc.


Quantitative data - observational. Review of chat transcripts and submission of statistics form.