UCSF LibQUAL Library Survey Results 2015
Deardorff, Ariel; UCSF Library (2016), UCSF LibQUAL Library Survey Results 2015, v2, UC San Francisco, Collection, https://doi.org/10.7272/Q6H12ZXH
The survey was produced by LibQUAL+® for UCSF Library. LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). For more information, visit http://libqual.org
Analysis: The quantitative dataset, consisting of survey respondents rating of minimum, desired, and perceived level of service, was cleaned and arranged into a format more suitable for analysis.
The qualitative dataset, consisting of the comments portion of the survey, was coded by a group of library staff in order to highlight the different topics discussed. Because a comment often touched on many different topics each comment could receive multiple codes. Once the comments had all been coded the spreadsheet was transformed into a format more suitable for filtering and analysis.